Sesame is a platform for doctors, dentists, and specialists that offer direct primary care services for cash payments.
The past two years I was fortunate enough to come in as the founding designer at Sesame and manage design for the entire customer experience.
Top navigation overhaul: Case study 1
The main objective for Sesame’s new navigation paradigms were to have the capability to add additional product features and marketing pages in a scalable design. My approach consisted of breaking the navigation into 5 main categories, while accounting for all required development into the master categories.
Multiple locations for providers: Case study 2
Some practices have multiple locations that offer different services at each location. The provider detail needed a way to chance and inspect they locations based off a desired service.
Account settings: Case study 3
User flow of account settings for profiles and saved payments. As a v1 we provided the user with the capability to add/remove a credit card, with edit functions in v2.
Filters and sorting: Case study 4
The product team conducted patient surveys to answer what metadata they cared most about when deciding who and when to book an appointment. After determining the filter criteria, I worked on a mobile first component that would be used and scaled across all devices.
Provider detail page: Concept in development for a beautiful redesign.
Purchase flow: Case study 4
To streamline the checkout funnel, we only require a customer to enter an email address and password. Once verifying your email you are taken directly to checkout to complete your purchase. In checkout, you see the appointment being booked at the top, then you enter the person’s information that is seeing the doctor. Finally, at the bottom, we provide a snapshot receipt before confirming your booking.
Scheduling and reporting
Sesame’s enterprise business app gives providers the capability to schedule their availability, enter services, update prices, and include service fees. In this exercise I was asked to create a flow for a customer that still needs to confirm a pending appointment.